Subscriber Management

Instant Unsubscribe for Subscribers
The unsubscribe link is automatically appended to the footer of every email you send. Your recipients can click to opt out and their email communication preference is immediately recorded in your account. You can never mistakenly send email to someone who’s unsubscribed from your list.

Custom Opt-In/Out Forms for your Website
Custom opt-in/out form allows users to add themselves to opt-in (or out) to your lists via a form on your website and the data is deposited into your account. Pop up windows validate requests and confirmation emails are automatically emailed. You decide what information you’re requesting from your subscribers, what list or lists they’re subscribing to and what confirmation messages they see.

Multiple List Connectivity to your Web Opt-in Form
An integral component of your opt-in/out form will require you to think about where you’d like your subscribers’ emails to go in your account. Use the default list in your account, or simply use the unique list ID number in your form to send subscriber data to the list of your choice. If you’re offering more than one list for subscribers to opt-in to, then your form will include the various options with their respective list ID numbers.

Additional Profile Data Capture
You can capture a little more information about your subscribers than just their email. Collect up to 25 additional fields of information. You control what you’d like to know…name? company? You get the picture.

Custom Subscribe and Unsubscribe Confirm Messages
Opt to use the default messages or customize the pop-up window and confirmation email sent to people who subscribe or unsubscribe to your list.

Auto-Unsubscribe Filter Upon Import
When you’re adding emails to a new list or an existing list (whether you’re uploading or adding individually), we’re automatically checking against your master list of unsubscribes. If we find any, we flag them in the list for you.

Counter Tool
Counts the number of emails who’ve unsubscribed from each list.

Export List-Specific Unsubscribe Tool (txt, csv)
Export the emails of people who’ve unsubscribed from any list.

Export Master Unsubscribe List Tool (txt, csv)
Export the emails of people who’ve unsubscribed from your account.

List Cleanup/Remove Unsubscribes Tool
Remove either a single unsubscribed email or all of them from any list.

Master Opt-Out List
Anytime a recipient clicks on the link to unsubscribe, their email is flagged in the list that they came from, but more importantly, a copy of that email is inserted into your Master List of unsubscribes. Anytime you add or send an email, a check is made to see if that email resides on your Master List, if it does, it’s flagged in your account (if you’re adding) and suppressed (if you’re sending).

Pre-Loaded DNC List
Have a list uploaded to your account of emails you’d like to unsubscribe from your list.

Manual Unsubscribe Tool
Manually add an email to your master list of unsubscribes.

Opt-in Log with Details
Your account’s Opt-in Log captures each opt-in transaction and records it in your account, including date and time of opt-in and IP address.

Subscriber Change Email Function
For clients who use the Subscription Preferences/Opt-in List Feature, subscribers can elect to update their email address that you use to communicate with them.

Subscriber Change List Preferences Tool
For clients who use the Subscription Preferences/Opt-in List Feature, subscribers can elect to change the lists that they subscribe to.

Custom List Name
Label your list according to whatever naming convention you would prefer. Your recipients never see this name unless you’re using Multiple List Management/Opt-in List Feature.

Custom List Description
Describing your list is an optional tool that enables you to insert a little more information about the list. Your recipients never see this information, unless you’re using the Multiple List Management/Opt-in List Feature.

Custom List Folders
The Custom Lists Folder Tool allows you to organize your Lists into categories or folders.

List Uploader (txt, csv)
Start a new list or add emails to an existing list with the upload tool in 3 quick steps.

List Format Screening Tool
When you add emails (via upload or individually), we check to be sure the email is properly formatted. Upon upload, any email with bad syntax is flagged in the list with a “?”. When adding emails individually, you are alerted and given the opportunity to correct the problem.

List Merge Tool
Combine individual lists into one list for mailing purposes. When using the “Merge Lists Together” function, you will retain all individual lists and a new merged list will be generated. Mail Dog will automatically dedupe the email addresses in the newly merged list.

List De-Duper
When you add emails individually or via upload, the emails are deduped from the list you’re uploading and if applicable, into the list you’re appending them to.

Unsubscribe Filter
When you’re adding emails to a new list or an existing list (whether you’re uploading or adding individually), we’re automatically checking against your master list of unsubscribes. If we find any, we flag them in the list for you.

Rich List/Personalized Database Uploader (txt, csv)
Upload rich lists that contain not just the email, but up to 25 fields of information. Use these fields for names, addresses, contact information, tracking codes or preferences, it’s up to you!

Append List Tool
This tool adds or appends emails to a new or existing list.

Replace List Tool
Replace an existing list of emails with a newly imported one.

List Directory and Counter Tool
Keep your directory of lists handy. With your most recently modified list on top, finding your lists is quick and easy. Managing multiple lists? Numbered page flippers at the bottom of your list let you move through them easily.

Unlimited New List Tool
Create a new list at any time.

Save List Tool
Save a new list or save changes to a newly-updated list.

Delete List Tool
Delete any list in your account as long as the list is not designated as an opt-in list.

Export List Tool (txt, csv)
Export a list out to your desktop or just view the list in its entirety.

Add Single Address Tool
Add emails one-at-a-time to an existing list or start a new one.

Remove Single Address Tool
Remove an individual email (or selection of emails) from any list.

Email Address Editor
Update or fix improperly formatted recipient data.

Search List Tool
Search a list for an email address. Don’t know the whole email? You can also search for a string of characters in a list.

Export Search Query Tool
Export a search for a specific recipient or group of recipients from a Rich List.

Subscriber Profile Editor
Edit the profile information you have stored with an email address.

Validate Single Address Tool
If you’re feeling geeky you can select and then “validate” an individual address. We will attempt to validate the address with the recipient’s server and then return the server’s response.

Subscription Preferences/Opt-in List
For clients who use the Subscription Preferences/Opt-in List Feature, this tool enables recipients manage their subscriptions easily. They can add themselves to new lists, or remove themselves from a list, all without unsubscribing from the entire account.

View All Lists Tool
See all your lists on one page for easy reference and clean-up.

List Filtering Tools
Allows you to easily compare and filter recipients in your lists for segmentation and list clean-up purposes.

Multiple Lists Management Tools
Manage your lists from one page for easy reference and clean-up.

Excel to Text File Conversion
Allows an easy way to organize email lists in an Excel file before converting into a text tab delimited (.txt) file.

Custom Profile Database with 25 Custom Fields
For clients with no in-house database management system, the Super List with custom profile database featuring 25 custom fields is a life-saver. The Super List serves as the centralized location for all subscriber data.

Preview Entire Super List
Displays all email addresses and rich data uploaded in your Super List.

Super List Records Count
Displays the number of email addresses residing in your Super List.

Advanced Query Module
We’ve crafted some preset queries for you to choose from to make segmenting your list a snap.

Advanced Query Options and Filters: Count Module
This tool will count and display the totals of a custom query of your Super List.

Advanced Query Options and Filters: Show Feature
This tool will count and display the results of a custom query of your Super List.

Advanced Query Options and Filters: Download Feature
This tool will count and prepare a text file with the results of a custom query of your Super List.

Advanced Query Options and Filters: Export to Mailing List Feature
This tool will create a mailing list of your results of a custom query of your Super List.

Subscriber Behavior Filters
These tools will allow you to run a query incorporating subscriber behavior into the results.

Date Range Controls
This tool will apply a date range to the results of a custom query of your Super List.

Add Single Subscriber Record Controls
This tool will enable you to add a single record to your Super List.

Add/Append Subscriber File Controls
This tool will allow for easy upload of data into your Super List.

Query Option: Limit Results
When “Showing” or “Downloading” a custom query, this tool will limit the number of records displayed online or downloaded to a file.

Query Option: Email Only
When “Showing” or “Downloading” a custom query, this tool will restrict the query by removing the additional data displayed online or downloaded to a file so you only get the email addresses.

Editable Custom Database Fields
This tool will enable you to add or modify the field names for the 25 entries in your Super List.

Super List Public Profile Fields
For clients who designate public fields within their Super List, subscribers can elect to update their email address and contact information that you use to communicate with them

Delete Entire Super List
Deletes all email addresses from your Super List in your account.

Bounce Management Tips
The bounce management tools provide everything you’ll need to handle the successful and sometimes unsuccessful initial delivery of your email.

Automated Bounce Retry
Allows you to automate the bounce resending process in 24-hour intervals. Any hard and soft bounces left after the initial campaign send will be pulled and resent once per day for the number of days you designate in the retry counter.

Auto Bounce Posting
Any undeliverable email is automatically flagged in your account as a Bounce. “Bounces” are emails that could not be delivered for a variety of reasons: incorrect addresses, canceled email accounts, bad domain names, SPAM blocking, Firewall filtering, full mailboxes, or even malfunctioning servers on the recipient’s end. They are flagged as either a hard bounce, a soft bounce or a bad email.

Auto Bounce Suppression
After using a list, emails that are undeliverable are flagged as bounced in your account. Before using the list in another campaign, the emails flagged as bounced are automatically suppressed before transmission.

Auto Bad Email Suppression
After using a list, emails that are flagged as bad emails from their ISP are posted to your account. Any emails flagged as bad are automatically suppressed before transmission.

Bounced Campaign Report
After sending a campaign, the number of emails that bounced is reported in the drill-down view so you know how many of your targets didn’t get the message.

Bounced Email Counter
Count the number of emails that have bounced in a list.

Show Bad Email Tool
Displays “bad” or non-existent email addresses on your list.

Show Hard Bounce Tool
Displays the emails that have been flagged as bouncing hard in the results box.

Show Soft Bounce Tool
Displays the emails that have been flagged as bouncing soft in the results box.

Export Bad Email Tool (txt, csv)
This tools enables you to export the emails flagged as “bad” or non-existent email addresses.

Export Hard Bounce Tool (txt, csv)
This tools enables you to export the emails flagged as hard bounces.

Export Soft Bounce Tool (txt, csv)
This tools enables you to export the emails flagged as soft bounces.

Unbounce Hard Bounces Tool
This tool lets you, in a single click, remove the bounce flag in front of all emails flagged as a hard bounce in the list so that you can send to them again.

Unbounce Soft Bounces Tool
This tool lets you, in a single click, remove the bounce flag in front of all emails flagged as a soft bounce in the list so that you can send to them again.

Unbounce Select Email Tool
This tool lets you remove the bounce flag in front of any emails flagged as either a hard or soft bounce in the list so that you can send to them again.

Remove Bad Email Tool
This tool lets you, in a single click, remove the emails flagged as bad emails (“!”) from any list.

Remove Hard Bounces Tool
This tool lets you, in a single click, remove the emails flagged as hard bounces from any list.

Remove Soft Bounces Tool
This tool lets you, in a single click, remove the emails flagged as soft bounces from any list.

Remove Select Hard Bounce Tool
This tool lets you remove any emails flagged as a hard bounce in the list.

Remove Select Soft Bounce Tool
This tool lets you remove any emails flagged as a soft bounce in the list.

Search Bounced Tool
Search a list for an email address that you think may have bounced. Don’t know the whole email? You can also search for a string of characters in a list. After searching if it finds the email and it’s bounced, it’ll have a bounced symbol in front of it.

Edit Bounced Tool
Fix an improperly formatted email or just update a bounced email.

Validate Email Tool
If you’re feeling geeky you can select and then “validate” an individual address. We will attempt to validate the address with the recipient’s server and then return the server’s response.

Bounce Management Log – Individual
When managing bounces, sometimes it’s important to learn ‘why’ an email bounced. This data can oftentimes be found in the server log. This log is available to you for one week after the scheduled date of your campaign.

Bounced Management Log – All
When managing bounces, sometimes it’s important to learn ‘why’ an email bounced. This data can oftentimes be found in the server log. This log is available to you for one week after the scheduled date of your campaign.

Super Bounce Log
For clients with Super List enabled, the Super Bounce Log tracks bounces (bad, hard and soft) across multiple campaigns and allows you to view, export and purge them from your lists.